FAQ2019-06-27T12:01:33+00:00

FREQUENTLY ASKED QUESTIONS

How long does it take to see results?2026-06-18T11:29:49+00:00

Results are generally noticeable within the first 10 training sessions, or about 5 weeks. Significant benefits will be noticeable within 20-30 training sessions, with performance improvements continuing beyond this. Just like training on the field or at the gym, results will continue to improve over time with continued training. The more an athlete trains, the more their performance can improve. Similarly, prolonged periods of inactivity can lead to diminished performance over time.

How often should an athlete train with the IntelliGym®?2026-06-18T11:29:48+00:00

Progress reports and training history are available in the Members Area. Athletes log in with the credentials provided at activation. Parents and coaches receive their own access by email once the athlete has started training.

The Members Area tracks improvements in Hockey intelligence skills (anticipation, divided attention, working memory) and how they translate to on-field performance. Athletes can also check their ranking on the leaderboard — team accounts get a shared leaderboard to compare players within the group.

For access issues, contact support@intelligym.com.

Is there a group rate?2026-06-18T11:29:48+00:00

We offer discounted pricing through our family and team plans. If you’ve assembled your own group, you can purchase one of these plans and distribute the activation code accordingly. Billing runs through a single credit card or PayPal account. For more details, contact us at support@intelligym.com.

Do you offer free trials?2026-06-18T11:29:47+00:00

We do not offer free trials due to the commitment required to see results. Athletes that commit get better results than those don’t, and we want to see all athletes be successful. We also understand that real on-field benefits take time, and we want to ensure that you have the opportunity to see benefits before making up your mind. Instead of a free trial, we offer a full 30-day money back guarantee on our annual packages, allowing you to see real benefits on-field before making up your mind.

How can a parent or coach access progress reports and training history?2026-06-18T11:30:22+00:00

Progress reports and training history are available in the Members Area. Athletes log in with the credentials provided at activation. Parents and coaches receive their own access by email once the athlete has started training.

The Members Area tracks improvements in Hockey intelligence skills (anticipation, divided attention, working memory) and how they translate to on-field performance. Athletes can also check their ranking on the leaderboard — team accounts get a shared leaderboard to compare players within the group.

How long is a training session?2018-11-15T13:20:14+00:00

Around 30 minutes.

How long is the entire program?2019-01-25T04:26:44+00:00

The IntelliGym® is part of a player’s ongoing training regimen, just like weight training, and because of that, there is no “end” to the training program. As long as an athlete works with it, his sharpness will be maintained and further improved by more challenging levels over time.

Is the Hockey IntelliGym® limited to a particular level of player?2019-01-25T03:57:39+00:00

No, The tool has been proven to improve performance at all ages and skill levels provided the athletes have solid fundamentals in place. A trainee that is new to the game can benefit, as will athletes at the professional level, as well as forwards, defense, and goalies.

Is the IntelliGym® only for at certain age groups, genders, or positions?2019-01-25T04:02:43+00:00

The IntelliGym® is effective for males and females from the as young as 10 years old to juniors and professionals. Training on the platform improves skills such as awareness, anticipation, and decision-making, which translate into performance improvements at any positions. Goaltenders need fast reflexes and back-door awareness, while the defense need to make heads-up transitions, and forwards need to find open ice for scoring opportunities. Therefore, the Hockey IntelliGym® is highly effective for all positions on the ice.

Is the training program geared towards teams or individuals?2019-01-25T04:26:05+00:00

Both! An individual athlete training with the Hockey IntelliGym® will see improved performance for themselves, while an entire team that trains will see benefits both individually and as a unit. The dynamic competitive environment that a team provides also helps to keep young athletes motivated to train and outperform their peers! If a team is using the platform, a coach has access to every individual’s performance and progress reports, while a parent will only see their own child’s performance.

How can a player access their progress reports?2019-03-12T13:45:12+00:00

The training data is collected on the IntelliGym® servers and is available for the athlete, parent, and coach by visiting www.usahockeyintelligym.com and choosing the Members Area link at the top. Here all of the athlete’s progress and performance data are kept.

Does The Hockey IntelliGym® run on any computer?2025-03-18T10:36:37+00:00

Windows: Windows 11 or later.

We also support old versions from Windows 7 and later

Mac: OS X 10.10, macOS Catalina 10.15, macOS Big Sur 11.6, macOS Monterey 12.4 or latest.

Can it be installed and run on more than one computer?2019-01-25T04:21:30+00:00

Yes. Since the account details are kept on the server, the user can sign in from any computer with his user name and password. The number of installations is unlimited. To install the program, use the Hockey IntelliGym® Installation Page.

Can the IntelliGym® be run on a PSP, Wii, iPad, or other gaming or mobile device?2019-01-25T04:21:04+00:00

No. The Hockey IntelliGym is not a game, it is a software-based training program. Due to the nature of cognitive training, a keyboard and mouse must be utilized to increase the effectiveness of the training, by stimulating the brain further with complex motor skills in addition to visual cues and variable objectives. As of this time, the platform has only been developed to run on Windows or Mac computers/laptops.

Does it require an internet connection?2019-01-25T04:19:02+00:00

Yes, the system continuously updates the server and the server updates the application to optimize and personalize the program for the athlete. All of this information is uploaded to the member’s area where the athlete, parent, and/or coach can track progress.

How do I launch the IntelliGym® training environment?2019-01-25T04:18:01+00:00

Launching the IntelliGym® is done just like any application on your computer. The simplest way is to keep the Hockey IntelliGym icon on your desktop or in your menu bar/dock. If you cannot find the Hockey IntelliGym® after install, please:

On a PC: Start -> Applications/Programs -> The Hockey IntelliGym
On a Mac: Finder -> Applications -> The Hockey IntelliGym

What does the IntelliGym® training program include?2019-01-25T04:14:34+00:00

The Hockey IntelliGym® cognitive training program includes a series of unlimited levels with which to train the brain. Each level include multiple sub-levels which alter the objective and provide extra challenge to the user. The IntelliGym® tracks each individual athlete’s performance and adapts to their optimal training needs using artificial intelligence.

The IntelliGym® serves as an ongoing training program, just like weight lifting or a personal trainer. Serious athletes add it as a standard element in their training regimen and gain ongoing benefits over multiple years. The more committed ones, those who train all year round, work out with the IntelliGym® on an annual basis, while others, who choose to rest or do other sports during the off season, tend to go with the monthly or seasonal option.

Is there a one month trial version?2025-11-03T17:24:25+00:00

At least 6-8 weeks are needed to see initial results on the ice, which is beyond the limitations of a free trial. Therefore, we offer a 30-day money-back guarantee on annual plans, respectively, to let the users have a longer time to try out the platform. If you are not fully satisfied, a full refund is offered. If you prefer the monthly subscription, this can be cancelled at any time.

How many players can use one account?2019-01-25T04:05:46+00:00

Each account is for one player. The platform tracks individuals needs, progress, skill development, and improvement, adapting the training program personally using artificial intelligence. The account is protected using a username and password.

How can the monthly payments account be managed?2026-06-18T11:11:47+00:00

To make any changes to your subscription or payment details, please reach out to us at support@intelligym.com.

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