FAQs Archive - The Hockey IntelliGym®

Q: An update message is shown, but when the "Update" button is pressed nothing happens

In this case, a manual update may be needed. Please follow the steps listed here .

Q: An error message appears, "You are Offline"

If, when trying to run the IntelliGym ® , an error message is presented that says "You are Offline", please follow these steps: (a) Verify you have a stable internet connection (b) Open your firewall manager. If it has a black list - make sure the Hockey IntelliGym is not in that list. If it has a white list - make sure the Hockey IntelliGym is part of it

Q: How can the monthly payments account be managed?

The license type can be changed (e.g. switching from a monthly subscription to an annual license) or canceled altogether through the personal Members Area , under the "Account" section. For changing or updating the credit card details, one should visit the 'License' tab and choose the 'Change Credit Card' button.

Q: Is there a one month trial version?

At least 6-8 weeks are needed to see initial results on the ice, which is beyond the limitations of a free trial. Therefore, we offer a 30-day and 60-day money-back guarantee on our seasonal and annual plans, respectively, to let the users have a longer time to try out the platform. If you are not fully satisfied, a full refund is offered. If you prefer the monthly subscription, this can be cancelled at any time.

Q: What does the IntelliGym® training program include?

The Hockey IntelliGym ® cognitive training program includes a series of unlimited levels with which to train the brain. Each level include multiple sub-levels which alter the objective and provide extra challenge to the user. The IntelliGym ® tracks each individual athlete's performance and adapts to their optimal training needs using artificial intelligence. The IntelliGym ® serves as an ongoing training program, just like weight lifting or a personal trainer. Serious athletes add it as a standard element in their training regimen and gain ongoing benefits over multiple years. The more committed ones, those who train all year round, work out with the IntelliGym ® on an annual basis, while others, who choose to rest or do other sports during the off season, tend to go with the monthly or seasonal option.

Q: How is the software sold?

Online, via the online store . After purchase, the account is created and access details are sent via email, much like any other online membership. The customer then downloads and runs the application, entering the activation code provided and answering some preliminary questions to optimize the program. The annual plan is pre-paid once for the year. A 60-day money back guarantee applies for this plan. The seasonal plan is pre-paid for a 6-month period and comes with a 30-day money back guarantee. The monthly plan is paid via recurring monthly payments which are collected starting at the date of purchase. The monthly subscription can be cancelled or converted into the annual plan anytime via the member's area.

Q: How do I launch the IntelliGym® training environment?

Launching the IntelliGym ® is done just like any application on your computer. The simplest way is to keep the Hockey IntelliGym icon on your desktop or in your menu bar/dock. If you cannot find the Hockey IntelliGym ® after install, please: On a PC: Start -> Applications/Programs -> The Hockey IntelliGym On a Mac: Finder -> Applications -> The Hockey IntelliGym

An update message is shown, but when the “Update” button is pressed nothing happens

An error message appears, “You are Offline”

How can the monthly payments account be managed?

How many players can use one account?

Are there group packages available for teams?

Is there a one month trial version?

What does the IntelliGym® training program include?

How is the software sold?

How do I launch the IntelliGym® training environment?

Does it require an internet connection?